Privacy Policy for GreenThumb Grounds
GreenThumb Grounds ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform and utilise our landscaping and horticultural services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you provide directly when you request a quote, schedule services, fill out forms on our site, or communicate with us. This may include your name, address, email address, phone number, and details about your property relevant to our landscaping services.
- Service-Related Information: Details about the services you request, such as lawn mowing, garden bed design, irrigation system installation, plant health management, tree pruning, seasonal clean-ups, pest control, and landscape lighting, including service history and preferences.
- Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. This helps us understand user behaviour and improve our site.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and deliver the landscaping and horticultural services you request.
- To process your requests, appointments, and provide accurate quotes.
- To communicate with you about your services, updates, and promotional offers relevant to GreenThumb Grounds.
- To improve and personalise your experience on our online platform and with our services.
- To analyse and monitor the usage of our site to enhance its functionality and user experience.
- To comply with legal obligations and protect our legitimate business interests.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as IT support, payment processors, and marketing services, provided they agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or request deletion of your data. To exercise these rights, please contact us using the details provided below.
6. Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "last updated" date at the bottom will be revised. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
GreenThumb Grounds
289 Hotham Parade, Suite 203
Richmond, VIC, 3121
Australia